Detroit Auto clinic, LLC  Subscribes To The Following Business Practices:

 

• To perform high quality repair service at a fair and just price .


• To furnish an itemized invoice for fairly priced parts and services that clearly identifies any used  parts. Replaced parts may be inspected upon request.


• To have a sense of personal obligation to each customer.


• To promote good will between the motorist and the auto repair industry
  


• To recommend corrective and maintenance services, explaining to the customer which of these are required to correct existing problems and which are for preventive maintenance.


• To offer the customer a price estimate for work to be performed.


• To furnish or post copies of any warranties covering parts or services.


• To obtain prior authorization for all work done, in writing, or by other means satisfactory to the customer.


• To notify the customer if appointments or completion promises cannot be kept.


• To maintain customer service records for one year.


• To exercise reasonable care for the customer's property while in our possession.


• To maintain a system for fair settlement of customer's complaints.


• To cooperate with established consumer complaint mediation activities.


• To uphold the high standards of our profession and always seek to correct any and all abuses within the automotive industry.


• To uphold the integrity of all members of the Automotive Service Association.